Everything you’d probably ask.
Common questions from buyers and sellers.
Selling
We take pieces worth $100 or more. Sometimes we'll still consider a piece that's a bit under, so feel free to upload it.
We price them. You film what you're clearing out, and every piece comes back with one fixed price.
You never have to set a price yourself. If a price feels low, tell us in the Piq chat and the team will have a look.
Your offer stays open for 24 hours, and we'll remind you before it ends. If it runs out, tap Ask for a new offer.
You choose piece by piece. Instant cash pays you once we've checked your pieces in. Consign it means a store sells it for you, and your share reaches your Wallet within 7 days of the sale. Don't want to sell a piece? Tap it and choose Pass.
Once you accept, choose how to get your pieces to us: book an Uber pick-up in the app, send them with Australia Post, or drop them at our sorting facility in Abbotsford. See Delivery Options.
No, Uber pick-ups are booked for right now. Book yours once your bag is packed and you're home. If drivers aren't running, the app tells you and can remind you when you can book.
After you accept, stores choose your pieces, usually within a day. Then we'll tell you your bag is ready to send, and you have 5 days from that message to book a pick-up or drop-off, or post it. It only needs to be booked or posted in that time, not delivered. If it isn't, the orders cancel.
Your offer itself stays open for 24 hours, so accept it before you go away, even if you're sending it later. Need a hand? Message us in the app.
Yes, anywhere in Australia. Uber pick-ups and drop-offs are in Melbourne, and from anywhere else you send your pieces with Australia Post. You need an Australian bank account to get paid.
Not until your current upload is checked in. While an upload is on its way to us, Sell shows that upload. Once we've checked in its bag, or if you cancel or decline it, you can start a new one. You can sell up to 30 pieces a month.
Take the instant cash and you're paid once we've checked your pieces in. Some pieces are authenticated first, which usually takes 2 to 3 hours, then the money goes to your Wallet.
Consign a piece and we tell you when it sells. Your share reaches your Wallet within 7 days of the sale. Save your bank details in Wallet early, as nothing can be paid out until they're there.
Selling costs you nothing: Ragpiq's fee is charged to the store, out of their share of the sale, and never comes off your payout.
The one cost is getting your pieces to us. An Uber pick-up fare or a postage label comes off your payout, unless it's free.
Your first pick-up is free, up to $35, if you joined through a friend's link or one of our ads. Otherwise the fare comes off your payout.
Invite a friend from Settings, and when their first bag reaches us, your pick-up fare comes back, up to $35. Your second friend earns another free pick-up, and your third a $50 gift voucher.
Take the instant cash and a piece becomes Ragpiq's once you're paid. Consign it and it stays yours until it sells.
Yes. A consigned piece stays yours until it sells, and you can end a consignment at any time from the piece. Collecting it is free. Posting it back costs the postage and return fee shown.
Every consignment runs for a set period, usually 8 to 18 weeks, set by the store that holds the piece. About a week before it ends, we ask what you'd like to happen: discount it and keep it listed, take it back, sell it to the store for cash, or donate it.
No. We check authenticity ourselves, so you don't need receipts or swing tags. We do need to see the brand and size label, unless it's vintage.
The one exception: if your account has a strike for a replica, we may ask for proof of purchase before we make an offer on a designer piece.
We may have a piece checked by an independent authentication service. If it is found to be a replica, you pay for what follows:
- the $15 authentication check
- the postage to send it back to you, if you choose to have it posted
- anything we paid you for it, such as instant cash
Each one shows in your Wallet, and we take it from your next payout.
You have 14 days to collect it, have it posted back, or send us proof of purchase. After that, we may dispose of it. A replica also puts a strike on your account.
While a consigned piece is with us, or with a partner store we've placed it with, we hold it for you and stay responsible to you for its care. If something is lost or damaged, tell us through the app and we'll work it through with you.
Before your pieces reach us, while they're with you or in the post, they're at your own risk unless we arranged the delivery.
Pieces with offensive content, odours, holes, heavy stains, heavy wear or missing buttons.
Not yet for everyone. Buying is open to our retail partners now, and coming soon for everyone.
You'll get a push notification and an email. Messages from us arrive in the app.
Guide
You film what you're clearing out in the Ragpiq app and we price every piece. You choose how you get paid: instant cash once we've checked your pieces in, or more as each piece sells through one of our partner stores. Then you send your pieces in by Uber pick-up, Australia Post, or drop-off at our sorting facility in Abbotsford.
Major Bugs: These stop you and most other users from using Ragpiq and have top priority. We work on these immediately and continuously until they are fixed.
Medium Bugs: These are inconvenient and affect some users but don't prevent key actions in the app. They are proactively addressed and usually fixed in the latest app version. Always keep your app updated to avoid known issues.
Minor Bugs: These are trivial issues affecting a small number of users and don't impact key actions in the app. They are addressed based on priority and may take longer to resolve, but we will not lose track of them.
We aim to keep the app running smoothly, but sometimes things don't work as expected. Our engineering teams prioritize major bugs over other tasks.
Download the app and enter your email. We send you a link to sign in, and your account is made the first time you use it.
Once submitted, you'll receive an email confirming we've received your report. Our Support team will review all the details you've provided. If possible, the team will resolve the issue or provide guidance on how you can fix it. If the issue is new to us, we may contact you for additional details to help diagnose the problem.
Ragpiq doesn't use passwords. Enter your email when you sign in and we'll send you a link. If it doesn't arrive, check your spam folder or contact us at hello@ragpiq.com.
Send our support team an email at hello@ragpiq.com so we can assist in resolving the issue. It's crucial to describe the problem as accurately as possible to help us identify and fix it faster.
Please provide detailed information of whether you're using the mobile or laptop version to access Ragpiq. Screen recordings help us see the problem in action, making it easier for our teams to identify what's going wrong. While a screenshot can show the error, a screen recording helps us understand how you encountered it, so start recording from when you open the app.